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The Do’s and Don’ts of Member Onboarding

by Scott Oser | Nov 21, 2018 | Improving Member Retention, Increasing Membership, Member Engagement

Your membership can’t grow if you don’t nail the onboarding process. Here are six strategies to make members feel welcomed. Research has shown, time and time again, that member-based organizations with high retention rates often excel at growing their member numbers...

Yes! You Can Use Your Members to Your Advantage!

by Scott Oser | Apr 16, 2015 | Improving Member Retention, Increasing Membership, Maximizing ROI

I have been giving a lot of thought lately to recruitment, retention and general marketing techniques that are proved to work over long periods of time but may be getting left out of our current tactical marketing plans because they are simply not shiny and new. My...

5 Steps to Get Ready for A Direct Response Communications Audit

by Scott Oser | Mar 25, 2015 | Implementing Multi-Channel Campaigns, Improving Member Retention, Maximizing ROI

A Direct Response Communications Audit can be very beneficial to almost any association or business.  The first step is to get BOD and upper level buy-in.  Once you have that here are 5 steps to get your association ready for a direct response communications audit. ...
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